Store policies

Clear terms, written the way we'd want to read them.

Refund policy

Thank you for shopping with Not Your Fault. We are committed to delivering high-quality products and ensuring that every order reaches you in perfect condition.

1. Returns

Due to the nature of our products, which are consumable health supplements, we do not accept returns once an order has been delivered.

Returns will only be accepted in the following circumstances:

  • You received the wrong product.
  • The product was damaged during transit.
  • The product was expired at the time of delivery.
  • The product packaging was tampered with before delivery.

To be eligible for a replacement or refund, you must notify us within 48 hours of delivery by emailing support@notyourfault.in with:

  • Your order number
  • Clear photographs of the product, packaging, and shipping label
  • A brief description of the issue

Claims submitted after 48 hours may not be eligible for review.

2. Refunds

If your claim is approved after verification, we may, at our discretion:

  • Issue a full refund to your original payment method, or
  • Provide a replacement product at no additional cost.

Approved refunds will generally be processed within 7–10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

3. Non-Returnable & Non-Refundable Items

We cannot accept returns or provide refunds for:

  • Opened or used products.
  • Products returned due to a change of mind.
  • Products purchased by mistake.
  • Products where the seal has been broken after delivery.
  • Orders with an incorrect shipping address provided by the customer.
  • Delivery delays caused by courier partners, weather conditions, natural disasters, strikes, or other events beyond our reasonable control.

4. Order Cancellation

Orders may be cancelled only before they have been packed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

If an eligible cancellation request is approved before dispatch, the refund will be processed to the original payment method within 5–7 business days.

5. Quality Assurance

Every product is quality-checked before dispatch. If you believe there is a manufacturing defect, please contact us immediately with supporting photographs. We may request additional information or the return of the product for quality inspection before processing a replacement or refund.

6. Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@notyourfault.in

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Not Your Fault reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon publication on our website.