Store policies

Clear terms, written the way we'd want to read them.

Shipping policy

At Not Your Fault, we are committed to delivering your order safely and as quickly as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

  • Orders are typically processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During product launches, promotional campaigns, festivals, or periods of high order volume, processing times may be slightly longer.

2. Shipping Locations

We currently ship across most serviceable locations in India.

At this time, international shipping may not be available. If international shipping is introduced, the applicable terms and charges will be updated on our website.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro cities: 2–5 business days
  • Tier 2 & Tier 3 cities: 3–7 business days
  • Remote locations: 5–10 business days

These timelines are estimates only and may vary depending on courier operations, weather conditions, government restrictions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, we may offer free shipping promotions based on order value, products, or promotional campaigns.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation via email and/or SMS/WhatsApp (where applicable) containing your shipment tracking details.

You can use the tracking link to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address, repeated customer unavailability, refusal to accept the package, or any other customer-related reason, the shipment may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Information

Please ensure that your delivery address, phone number, and other shipping details are accurate before placing your order.

Not Your Fault shall not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete information provided by the customer.

8. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery:

  • Please do not accept the package if the damage appears significant.
  • Take clear photographs of the package.
  • Contact our customer support within 48 hours of the delivery attempt with your order details and supporting photographs.

Eligible claims will be reviewed in accordance with our Return & Refund Policy.

9. Delayed Deliveries

While we strive to deliver every order within the estimated timelines, delays may occur due to factors beyond our reasonable control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Courier operational delays

We appreciate your patience in such situations.

10. Lost Shipments

If your order has not been delivered within a reasonable time after dispatch, please contact our customer support.

We will coordinate with the courier partner to investigate the shipment. Where a shipment is confirmed as lost in transit, we will, at our discretion, arrange a replacement or process a refund.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Email: support@notyourfault.in

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Not Your Fault reserves the right to amend this Shipping & Delivery Policy at any time. Any updates will be posted on this page with the revised Effective Date.