Terms of service

Welcome to Not Your Fault (“Company”, “we”, “our”, or “us”). By accessing or using our website, purchasing our products, or using any of our services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement under applicable laws.

2. Products

Not Your Fault offers nutritional supplements and wellness products intended to support general health and well-being.

Our products:

• Are not intended to diagnose, treat, cure, or prevent any disease.
• Should be used only as directed on the product label.
• Should not replace a balanced diet, medical advice, or prescribed treatment.

Always consult your physician or qualified healthcare professional before using any supplement, particularly if you are pregnant, breastfeeding, have a medical condition, or are taking medication.

3. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

• Refuse or cancel any order.
• Limit purchase quantities.
• Cancel orders suspected of fraud, unauthorized activity, or misuse.
• Correct pricing or product information errors before dispatch.

You agree to provide accurate and complete billing, shipping, and contact information.

4. Pricing & Payments

• All prices are listed in Indian Rupees (INR) unless otherwise stated.
• Prices are inclusive or exclusive of applicable taxes as displayed during checkout.
• We reserve the right to change prices without prior notice.
• Payment must be successfully completed before an order is processed.

5. Shipping & Delivery

Delivery timelines are estimates and may vary due to operational or logistical factors.

Not Your Fault shall not be liable for delays caused by courier partners, weather conditions, government restrictions, natural disasters, or other circumstances beyond our reasonable control.

Risk in the products passes to you upon delivery.

6. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are governed by our Return & Refund Policy available on our website.

By placing an order, you acknowledge that you have read and accepted that policy.

7. Health Disclaimer

The information available on this website, including articles, blogs, product descriptions, educational content, and customer testimonials, is provided for informational and educational purposes only.

It is not intended to constitute medical advice, diagnosis, or treatment.

Individual results may vary depending on age, health condition, diet, lifestyle, genetics, and adherence to product usage instructions.

Always seek professional medical advice before making health-related decisions.

8. Intellectual Property

All content on this website, including but not limited to:

• Brand name
• Logos
• Product names
• Packaging
• Images
• Videos
• Graphics
• Text
• Website design
• Trademarks

is owned by or licensed to Not Your Fault and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially used without prior written permission.

9. Prohibited Use

You agree not to:

• Use the website for any unlawful purpose.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Copy or misuse website content.
• Interfere with the security or functionality of the website.

10. User Content & Reviews

If you submit reviews, testimonials, photographs, or other content:

• You confirm that the content is truthful and does not violate any law or third-party rights.
• You grant Not Your Fault a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display such content for business, promotional, and marketing purposes.

We reserve the right to remove any content at our sole discretion.

11. Limitation of Liability

To the fullest extent permitted by law, Not Your Fault, its directors, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use or inability to use the website.
• Use of our products.
• Delay or failure in delivery.
• Technical interruptions.
• Errors or omissions on the website.

Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms limits any rights that cannot be excluded under applicable law.

12. Indemnity

You agree to indemnify and hold harmless Not Your Fault and its affiliates, directors, officers, employees, and representatives against claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the website.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, the courts having jurisdiction over the registered office of Not Your Fault shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on our website with the revised Effective Date. Continued use of the website after such updates constitutes your acceptance of the revised Terms.